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What are Additional Handling / Extra Care surcharges?

Measuring and weighing your package accurately ensures accurate rate quotes. However, Additional Handling or Extra Care fees can be assessed by couriers for a number of reasons.

Any package that is irregular (not a square/rectangle box) or otherwise requires extra care or special handling as determined by the courier can be subject to Additional Handling or Extra Care fees.

If the courier determines that a fee is applicable based on the criteria below, it will appear as a shipping adjustment on your final receipt.  If no fees are assessed by the courier, then no additional fees will be applied. 😀

Surcharges can be applied by couriers for any of the following reasons:

  • If the package is routed through irregular package sortation which can include packages marked  “Fragile” or “This Side Up” or are less than 1″ in height. 
  • If the package cannot enter the conveyor system or otherwise requires Extra Care due to size, weight or irregularity.
  • Packages not fully encased in corrugated cardboard – like tires, canvas, leather, metal, wood, bins made of plastics or styrofoam.
  • The package is “irregular” like a guitar case or a cylindrical-like shape like a mailing tube, barrel, bucket, can or drum.
  • The package is soft-sided (like a bubble mailer) and over 18″ in length.
  • The package is wrapped or covered in stretch or shrink wrap.
  • The package is bound with metal, plastic or cloth banding.
  • It has wheels, handles, straps or any other part protruding outside of the container.
  • It’s overweight: More than 50lbs (Domestic shipment) or more than 70lbs (International)
  • The Length + Girth exceeds 105″.  (Girth is the Height x 2 + Width x 2  🤓)
  • If the longest side of the package (Length) exceeds 48″ or the second-longest side (Width) exceeds 30″.

Additional Handling fees are applied per package for both domestic and international shipments. 

Examples of “irregular” packages:

Nerd Alert! Measure at the widest points and always round up! 

Packages are measured by the couriers using scanners which capture the widest points of each dimension. For example, a bulging or bowed box will measure greater at the bulge than at the fold.